Laptop
Power Jack Repair:
Does your laptop have a broken DC power jack? This page is here to inform you
about this problem and how to get it fixed for only $99.99 by our expert team of
laptop repair technicians!
Misinformation from repair centers:
Most service centers don't want to deal with this problem by attempting to
repair the DC jack. Many, including the large nationwide stores and the
laptop's manufacturer, will either tell you the machine is not repairable or
that they will need to replace the motherboard. These quotes usually run from
$260 to as much as $1000. They choose to ignore the fact that a broken DC power
jack can be repaired without a motherboard replacement because they are not
equipped with the tools or training to do DC power jack repair on your laptop.
Getting
a new DC power jack installed by us:
This is a repair we do on a daily basis on ALL brands of laptops for individual
customers and other computer repair shops all over the US. We have every DC jack
for most laptops in stock. A flat rate of $99.99 covers the cost of the DC power
jack and all labor involved.
- Ship your laptop over for
as little as $17.00.
- Drop off your laptop at our Store in Bryant, Arkansas.
If you use your own packaging, shipping a laptop here via ground service is often only about $10. If you have any questions about shipping your laptop for DC jack repair, just give us a call or email. One of our friendly staff will be happy to assist you.
NOTE: Insurance on your packaged laptop is your responsibility both ways; it costs only a few dollars. All laptops should have adequate packaging to survive the trip. Package your laptop in some bubble wrap, foam or peanuts in a box large enough to protect your laptop. After the DC jack replacement, we return your laptop in the package in which it came to us.
Laptop DC
power jack repair FAQ:
Q. Are you a local repair shop or a national repair
center?
A. Actually we're both. We started out as a family owned & operated hometown
business. Over time we've grown into a popular repair center who services
computers for customers all over the US. We have become most famous for our
laptop DC power jack repair service; however people in our community still know
us as their local computer shop.
Q. What geographical areas
do you serve?
A. Our laptop repair service covers everywhere in the United States. Through the
ease of shipping via UPS, USPS, FedEx and DHL, we have replaced the DC jack in
laptops for customers across the USA! Customers tell us they feel the price,
speed and quality of our laptop DC jack repair along with our friendly customer
service makes their decision to ship their laptop to us worthwhile.
Q. Will this repair work on
my brand of laptop?
A. Yes, we repair the jack on all brands of laptop computers. More accurately,
we replace the DC jack in laptops. Some of the most common laptops that
require DC jack repair that we see are HP (Pavilion and Omnibook ), Compaq
(Armada and Presario series), Dell (Inspiron and Latitude), Acer (Travelmate and
Aspire ), Toshiba (we see a lot of the Satellite series), Sony (Vaio), Averatec,
IBM (Thinkpad), Gateway, Emachines, Samsung, Asus and Panasonic.
Q. Why would I choose Your
Computer People for DC jack repair on my laptop?
A. We have state-of-the-art soldering equipment and talented, skilled
technicians who will replace the jack on your laptop the right way without doing
any damage to your laptop. Having good equipment means we can remove the old
jack quickly and safely without applying too much heat too long to the
motherboard during de-soldering. Our techs get a lot of practice replacing DC
power jacks before they ever touch a customer's laptop!
Q. What do
I need to know about shipping my laptop to you for repair?
A. Include the power adapter (if you can) with your shipment as well as a piece
of paper with your name, daytime phone number, return shipping address and email
address.
Shipping is safe as long as you provide adequate protection inside the laptop's packaging like bubble wrap around the laptop and a couple of inches of foam around that. We will ship your laptop back to you in the packaging in which it was sent to us. We are not responsible for any damage during shipment. If you adequately package your laptop, however, you won't have to worry about any damage while in transit. You ship to us using your preferred method of delivery; expedited shipping is available upon your request at an additional charge. Insurance is your responsibility. We will automatically put $500 insurance on the package unless you request more insurance. You don't pay until we call you and confirm that we can perform the requested repair.
We accept any major credit card over the phone or we can invoice via secure PayPal payments. Most of our customers simply prefer to pay with a debit or credit card.
We don't charge extra for handling. You pay what we pay for shipping back to you.
If you still have questions regarding shipping your laptop in for repair, just give us a call or email!
Q. How much does it cost to
have my power jack replaced? Are there any hidden charges?
A. Laptop DC power jack replacement costs you $99.99. That's it. There are no
hidden or surprise charges. The only thing outside of the DC jack repair for
which you pay is your return shipping. The typical bill is roughly $116.99
unless you select special shipping.
Q. How do I pay you?
A. The easiest way (and the way most of our customers simply prefer to pay) is
via any major credit or debit card over the phone. We can also email you an
invoice via Paypal if that's more convenient for you. You may pay by personal
check, but we must wait for the funds to clear before we can ship your laptop.
Q. What if it can't be
fixed?
A. On very rare occasions, part of the motherboard is broken where that jack
actually attaches. This usually only happens if the cord was yanked out very
hard. When the unit is opened and we note this, we do not do the repair and do
not charge you for the jack repair. We will give you some options, including
sending the laptop back, a quote on a replacement motherboard or other options.
If you choose not to have the laptop repaired, we will only charge our standard
diagnostic fee (as of January 1st, 2008 it is $50.00) plus return
shipping.
Q. How long does it take?
A. We repair laptops in the order received. Turnaround time on our DC power jack
repair is typically less than 2 business days. Sending your laptop to the
manufacturer for repair (actually motherboard replacement) could take 6 weeks or
more!
Q. Will my DC jack ever
break again?
A. We do this repair daily and the laptop technicians performing the repair are
very good at it, however, we can not change the engineering of your laptop. Some
DC jacks mount in to your laptop's motherboard by as few as three small pins.
Most laptops never return for service a second time, but note that on many
models one good jerk will break the jack free again.
Q. Is there a warranty on
the repair?
A. Yes! We stand behind our work and the jack itself with a 30-day guarantee
against defective parts and installation. You are covered in the event the jack
repair was not performed properly. We are proud to say we have less than a 1%
return rate on our power jack repair work. That means less than 1 out of every
250 of our laptop DC jack repair jobs come back for a warranty issue!
If you have any other questions regarding our laptop DC jack repair service please feel free to contact us.
*Price does not include cost of shipping the laptop. If we detect any other issues outside of a defective power jack in your laptop, we will contact you before we initiate any further repair on your laptop. Warranty does not cover preexisting problems or issues unrelated to the DC jack replacement.